Accessibility & Inclusion Policy
Last reviewed: October 2026
Our commitment to accessible mobile barbering
At Surrey & Hampshire Mobile Barber, we aim to provide an inclusive, respectful service for adult gentlemen, including older clients and people living with disabilities. We want each appointment to be comfortable, safe and dignified. This policy explains how we approach accessibility when providing our mobile barber services.
Our approach during appointments
We understand that travelling to a traditional barbershop is not possible or comfortable for everyone. Our approach includes:
- Offering haircuts in private homes, care homes and supported-living settings where appointments are available.
- Discussing reasonable adjustments and individual needs before a visit.
- Using portable barbering equipment and working with the space available wherever safely practicable.
- Communicating clearly and patiently with clients, relatives, carers and support staff as appropriate.
- Maintaining good hygiene and treating every gentleman with respect.
Where a particular adjustment or location creates practical or safety concerns, we will discuss what is possible before confirming an appointment.
Communication and accessibility needs
Clients with hearing, visual, mobility or sensory needs are welcome to discuss the support that may help them feel comfortable. You can contact us by telephone or email, and our Contact page also provides a written enquiry form. An email address is optional on that form.
For individual visits, please use our online booking page to check postcode eligibility and appointment options. Care homes and supported-living providers can read more about multi-client barber appointments.
Safeguarding, professionalism and confidentiality
Our approach takes account of the needs of vulnerable adults. The business is insured and the barber holds a DBS check. We aim to follow appropriate safeguarding, hygiene and professional practices. Personal information provided during enquiries and bookings is handled in line with our Privacy Policy.
Feedback and improvement
We welcome feedback about accessibility and how we can improve our service. Please contact us at surreyandhampshiremobilebarber@gmail.com or telephone 07592 382 849. We aim to acknowledge feedback within five working days.
We review this policy periodically and when the way we provide services changes. For information about the accessibility of the website itself, see our Accessibility Statement.